Editing a Problem Record

This page is used to edit problem records. You will already have selected a problem to be edited before seeing this page, so all the information entered in previous updates will be available for review. If you have entered the record from a record browse option you are able to switch to edit mode using the button at the base of the form.

It is important that if you are in edit mode, you exit the problem edit page using either the save or cancel buttons at the end of the screen; as the simple act of switching the record into edit mode will have created a record lock for your userid against the problem record. No other users can edit the record until you have released the lock by selecting an action button. Having said that, if you hold the lock for more than the PAC application lock interval (default 10 minutes) then it will automatically be released.

The sorts of things you can do from this page are

If you need any additional functions I'm sure your systems administrator will be happy to code them.