You have correctly entered all the details needed for a problem record, and saved it.
The members of the group to which the problem was assigned have been e-mailed advising them the new problem exists. From this point onward only the assigned group is able to update the record.
The problem reference number displayed should be provided to the caller as their reference number.
If the problem you have just recorded is a high impact problem then you will need to contact one of the support team to ensure they are looking at the problem.